Tracking
Where tracking is available, the tracking details will be sent by email, SMS, WhatsApp or another contact method provided with the order. Tracking information can sometimes take time to update after dispatch.
Address and delivery responsibility
Customers must provide a complete and accurate delivery address, postcode and working phone number. hoWme is not responsible for delay or failed delivery caused by an incomplete or incorrect address, an unavailable recipient, refusal to accept delivery or circumstances attributable to the customer.
If a parcel is returned because delivery could not be completed for these reasons, re-dispatch may be subject to additional shipping charges. Any refund eligibility will be assessed under the Returns Refunds and Cancellations Policy and applicable law.
Cash on Delivery
Cash on Delivery is available only for eligible orders and serviceable postcodes shown at checkout. hoWme may contact the customer to verify the order, delivery address and availability of the recipient before dispatch. Cash on Delivery orders may be withheld or cancelled if verification cannot be completed.
Courier partners generally do not permit open delivery before payment. If the external package appears materially damaged at delivery, the customer should refuse the parcel where practical and contact hoWme immediately.
Delayed or missing delivery
If an order has not arrived within the communicated delivery estimate, customers should first review the tracking information and then contact hoWme. We will coordinate with the courier partner and provide an update or appropriate resolution based on the circumstances.
Damaged or incorrect delivery
Customers must make a continuous unpacking video when opening the shipment. A damaged or incorrect product must be reported within seven calendar days of delivery in accordance with the Returns Refunds and Cancellations Policy.
Contact
For shipping assistance, email info.howme@gmail.com, call 7508111777 or WhatsApp 9830014001.