Last updated 11 September 2026
Business information
- Brand: hoWme
- Legal entity: S.M. Enterprises
- Address: 382 (Basement), Vyapar Kendra Marg, C Block, Sushant Lok 1, Gurugram - 122009, Haryana, India
- Customer care
- Email: info.howme@gmail.com
- Phone: 7508111777
- WhatsApp: 9830014001
- Please include the order number, registered contact details and a clear description of the issue. For a wrong or damaged product, also provide the photographs and unpacking video required under the Returns Refunds and Cancellations Policy.
Grievance Officer
Name: A. Khan
Designation: Grievance Officer, S.M. Enterprises
Email: info.howme@gmail.com
Phone: 7508111777
Address: 382 (Basement), Vyapar Kendra Marg, C Block, Sushant Lok 1, Gurugram - 122009, Haryana, India
How complaints are handled
- Send the complaint by email and include the order number, customer name, contact details and supporting documents or media.
- The Grievance Officer will acknowledge receipt within 48 hours.
- The complaint will be reviewed and an outcome or resolution will be provided within one month, subject to applicable law and the information required to assess the matter.
- If additional information is needed, hoWme will contact the customer using the details provided.
- The grievance process does not restrict any right or remedy available to a consumer under applicable law.
- Consumers may also approach the National Consumer Helpline or another competent consumer redressal forum where applicable.